shipping and returns

shipping policy 

  • All orders are fulfilled Monday through Friday excluding weekends and holidays.  

  • For standard shipping orders ship within 5-7 business days after purchase.

  • During sales Ex: Black Friday & Holiday sales please allow up to 7 business days for your order to be shipped. 

  • For Express Shipping orders ship within 2-3 business days after purchase.

  • Domestic orders are shipped via UPS mail. UPS will arrive to most zip codes within 3 business days.

Note: On occasion we may ship orders USPS which also arrives to most zip codes within 3 business days.

  • We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather. 

  • For domestic orders we charge a standard shipping flat rate of $9.99 USD and Express rate of $28.00 USD.  

  • You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.

Note: During holidays Ex: Black Friday & Christmas It's not uncommon for USPS to skip package scans when they're running behind in order to allow them to move packages quicker. 

  • We are only able to ship to the address you indicate, please ensure that the address entered at checkout is correct.

INTERNATIONAL ORDERS

  •  International packages we charge a flat rate of $39.99 USD.

  • HBCUMADE is not responsible for additional shipping and/or customs charges incurred by customer when importing goods. 

  • If a package is returned to HBCUMADE due to unpaid charges, we will not issue a refund and reshipment charges will apply. 

 

WRONG ADDRESS/ REROUTED PACKAGES

  • If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $7.99 USD due prior to reshipment. 

  • If an address error is made please email us as soon as possible after receiving your confirmation email. Once orders are shipped no changes can be made.

  • Once the item is shipped we are unable to make changes to the shipping address. In this case, please contact UPS to make any address changes. 

  • If your tracking information states delivered and you believe this to be an error. Please contact your local post office. 

  • We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order conformation email.

return and exchange policy

Due to COVID-19 we are not accepting any returns at this time.​